Convergys Corp., a provider of integrated billing, employee care, and customer care services, has been hired by TV Cabo, the leading provider of cable TV across Portugal, to support administrative functions for a wide range of new interactive services.
TV Cabo is using a Convergys product called Geneva, from its Infinys line of software applications, to chart usage and rating numbers and to perform billing operations.
TV Cabo provides more than 50-channels of TV programming that are currently watched by more than four million viewers per day. Since its launch in 1994, the company has established a countrywide cable and satellite network and has added broadband Internet and interactive digital TV services.
Jose Salas Pires, CTO at TV Cabo Portugal, said that the Geneva software will enable them to introduce new services such as video on demand (VOD) and interactive digital TV very quickly.
Jean-Herve Jenn, President of Convergys’ Information Management Group, said Geneva will be installed at TV Cabo in Lisbon and be integrated with other products including CRM software from Siebel. A team of Convergys specialists will support the implementation project, which is expected to be completed by the spring.
Geneva is the Infinys application for rating and billing. Infinys is built on a component-based architecture that offers flexibility, investment protection, and support. With Infinys, Convergys clients have the capability for rapid market innovation in their bundling of voice, data, video, and content for their residential and business customers.
For more information visit www.convergys.com.
