In less than two years SeaChange International Inc. has achieved TL 9000 certification across multiple company locations, during a period of global expansion marked by the establishment of new facilities in several countries, a company acquisition and significant growth in its employee base.
The QuEST Forum, a consortium of telecommunications suppliers and service providers, developed the TL 9000 standard using the framework of the ISO 9000 international standard as a basis to pursue a goal of global telecommunications quality and industry-wide performance excellence. SeaChange affirmed its commitment to the standard by appointing a full-time TL 9000 manager to supervise an internal audit program and 16 auditors representing company departments and locations globally.
“SeaChange has fully embraced a commitment to develop and implement standards throughout its history as a basic and vital means to bring digital television into widespread reality,” said Bill Styslinger, CEO, SeaChange. “I congratulate the entire SeaChange organization for its dedication in achieving TL 9000 certification. We’re confident that implementing a TL 9000-based quality management system will contribute to our further progress with telco customers globally.”
TL 9000 will benefit the full span of SeaChange software and hardware solutions for video storage and streaming, set-top box applications and middleware, as well as the comprehensive content management services of SeaChange subsidiary On Demand Group in its provisioning of content ingest, preparation, aggregation, processing and publishing, as well as service management, including retail marketing of content within the on-demand television environment.
SeaChange joins only three other companies worldwide (including Alcatel-Lucent Shanghai Bell, Huawei Technologies, and ZTE Corp.) currently holding a TL 9000 certification (TL12957) for hardware, software and service to product category 1.2.7 application servers.
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