LONDON—As SVoD services in the US mature, pricing and bundling are key to retention, according to a recent report by Ampere Analysis. Newer platforms (including Disney+) tend to have higher levels of both sign-up and churn as they rely more heavily on individual title launches, while established SVoD platforms’ sign-up and churn rates are much more affected by pricing changes, Ampere said.
Ampere’s latest analysis shows that bundling is key to help mitigate price sensitivity, with Hulu and Disney+ having both benefitted in terms of sign-up and churn from the strength of the Disney Bundle.
With U.S. SVoD homes now having access to an average of 4.5 streaming services, newer SVoD players are continuing to see strong gross additions to their subscriber base. But the increasingly saturated SVoD market presents growing challenges for established services to maintain success, according to Ampere. As U.S. consumers edge closer to the stacking “ceiling,” attracting new subscribers and mitigating churn is more important than ever.
Because of this, retention is becoming a key battleground—for all SVoD platforms, leavers are primarily in younger, lower-income demographics, who are more sensitive to pricing and content offering. Discounted ad-supported tiers will mitigate churn here.
Another option to address price sensitivity is bundling. Hulu’s US sign-up and cancellation rates now mimic those of Disney+, as its users increasingly purchase their subscription through the bundle. Almost one third (32%) of Hulu subscribers have bundled with Disney+.
Pricing is key for established players, while new services rely on regular content releases, Ampere said. Disney+ uses franchise title releases and its first live broadcast to drive sign-ups.
The first large peak in daily sign-ups seen on Sept. 8, 2022 corresponds with Disney+ Day, an annual event that marks the release of exclusive premieres and the announcement of upcoming content. This year’s Disney+ Day saw the release of big franchise titles including Thor: Love and Thunder, Pinocchio, and Obi-Wan Kenobi: A Jedi’s Return. The next large peaks fall on Sept. 19, 2022, with the premiere of season 31 of Dancing with the Stars, and on Sept. 30, 2022, with the release of Hocus Pocus 2.
“The increasingly competitive SVoD market makes it hard for established services to maintain growth, while newer players continue to see strong gross additions but struggle to retain those customers,” said Mayssa Jamil, analyst at Ampere Analysis. “Pricing and content offering being the main drivers for sign-up and churn, a great way to aid customer retention is through bundling: it combines both of the above by offering larger catalogues and more frequent content additions at cheaper prices. We see this at play when looking at the way Hulu and Disney+ sign up and churn rates increasingly mimic one another thanks to the strength of the Disney Bundle.”
